Refund and Cancellation Policy


Refund Policy

Thank you for choosing AstroOne. We strive to provide the best services to our customers. However, if you are not entirely satisfied with your purchase, we're here to help.

7-Day Refund Policy

If you are not satisfied with your purchase, you have 7 days from the date of the transaction to request a refund. To be eligible for a refund, please ensure the following:

  1. Request Timing: The refund request must be made within 7 days of the purchase date.
  2. Service Utilization: The service must not have been fully utilized. If the service has been partially used, we will assess the refund amount based on the unused portion.
  3. Proof of Purchase: Provide a receipt or proof of purchase when requesting a refund.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at info@astroone.org with your order details and the reason for the refund request.
  2. Review Process: Our team will review your request and respond within 3-5 business days.
  3. Refund Approval: Once your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Conditions for Refunds

  • Digital Products: Refunds for digital products (e.g., reports, consultations) will only be provided if the product has not been downloaded or the service has not been rendered.
  • Subscription Services: If you are requesting a refund for a subscription service, only the most recent payment may be refunded. Previous payments are non-refundable.
  • Special Cases: If there are any issues related to technical problems or errors on our part, please contact us, and we will work to resolve the issue promptly.

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Services that have been fully rendered or utilized

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund, please contact us at:

Email: info@astroone.org

We are committed to ensuring customer satisfaction and will do our best to address any concerns you may have. Thank you for choosing AstroOne.

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